Effective date: September 24, 2026
Processing and shipping
Orders are generally processed and shipped within 1–3 business days after the order is received. Orders placed on weekends or holidays are processed on the next business day. We ship within the United States only.
Shipping times vary depending on the destination, the shipping method selected, product availability, holidays, and other circumstances beyond our control. Once your order ships, you will receive tracking information when available. We are not responsible for delays caused by the shipping carrier, weather, natural disasters, or other circumstances outside our control.
Damaged or incorrect orders
If your order arrives damaged, please contact us within 7 days of delivery at sales@texaspecans.com or 830-741-5215. Please provide your order number and photographs of the damaged package and products so we can determine the appropriate resolution, which may be a replacement or a refund.
If you receive an incorrect item, contact us promptly and we will make it right.
Returns
Because our products are food items and perishable, we cannot accept returns of food products once they have been shipped or delivered. This is a food-safety limitation, not a judgment about your order — if something is wrong with what you received, contact us and we will resolve it.
Refunds
Approved refunds are issued to the original payment method. Please allow 5–10 business days for the credit to appear on your statement, depending on your bank.
Order changes and cancellations
If you need to change or cancel an order, contact us as soon as possible at sales@texaspecans.com or 830-741-5215. We will make every reasonable effort to accommodate your request; orders that have already been processed or shipped may not be able to be changed or canceled.
Contact us
The Chocolate Pecan LLC (DBA Bragg Pecans)
2401 19th St. · PO Box 1026
Hondo, TX 78861
Phone: 830-741-5215
Email: sales@texaspecans.com
Please include your order number so we can help you as quickly as possible.